HIPAA Notice
Effective Date: January 11, 2026
Last Updated: January 11, 2026
At Holistic Drip, we understand that your health information is personal. As a private medical concierge service, we are committed to maintaining the highest standards of confidentiality. This Notice applies to all records of your care generated or maintained by Holistic Drip, whether created by our nurses, medical directors, or administrative staff.
1. Our Legal Duty
We are required by law to:
- Maintain the privacy of your Protected Health Information (PHI).
- Provide you with this Notice of our legal duties and privacy practices.
- Notify you following a breach of unsecured PHI.
- Follow the terms of the Notice currently in effect.
2. How We May Use and Disclose Your Information
We use your information primarily for "TPO"—Treatment, Payment, and Healthcare Operations.
We disclose PHI to our Registered Nurses, Medical Directors, and other healthcare professionals involved in your care. For example, a nurse will review your medical history to ensure an IV drip is safe for you.
We may use your information to process credit card payments or provide you with documentation (superbills) if you choose to seek reimbursement from your insurance or HSA/FSA provider.
We use PHI to run our business and ensure quality care. This includes clinical audits, licensing, and business planning.
We work with third-party partners (like secure EHR platforms and booking software). These "Business Associates" are contractually and legally required to protect your data just as we do.
3. Other Permitted Uses and Disclosures
We may share your information without your authorization in the following "high-level" circumstances:
- As Required by Law: To comply with federal, state, or local laws.
- Public Health & Safety: To prevent a serious threat to your health or the health of others, or for public health activities (like reporting communicable diseases).
- Law Enforcement/Legal Proceedings: In response to a court order, subpoena, or other legal process.
- Communication: We may contact you via email, text, or phone to confirm appointments, provide pre-treatment instructions, or follow up on your wellness. Note: Standard email and text may not be 100% secure; by providing your contact info, you acknowledge this risk.
4. Uses That Require Your Written Authorization
We will never sell your PHI or use it for third-party marketing purposes without your explicit written authorization. Most other uses and disclosures not described in this Notice will be made only with your written permission, which you may revoke at any time.
5. Your Rights Regarding Your Health Information
You have the following rights regarding the PHI we maintain about you:
You can request to see or get an electronic or paper copy of your medical record.
If you feel the information we have is incorrect or incomplete, you may ask us to amend it.
You can ask for a list of the times we've shared your information for reasons other than treatment, payment, or operations.
You can ask us not to use or share certain health information for treatment or payment. (Note: We are not always required to agree, especially if it affects your care).
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
6. Changes to This Notice
We reserve the right to change this Notice. We reserve the right to make the revised or changed Notice effective for PHI we already have as well as any information we receive in the future. We will post a copy of the current Notice on our website at holisticdrip.com.
7. Complaints & Contact Information
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.
To exercise your rights or file a complaint with Holistic Drip, please contact: